Client Overview
WRAP (Waste & Resources Action Programme) is a UK-based organisation working across sustainability, resources and environmental impact. Its mission-driven work relies on a secure, resilient and well-supported IT environment that enables staff to operate effectively while meeting increasing cyber and compliance expectations.
WRAP operates with a focused internal IT function that has a clear strategy for continuous improvement. To accelerate its technology roadmap and enhance resilience, WRAP identified the need for a partner who could extend its existing capabilities and support its evolving security and compliance objectives.
Business Challenge
As WRAP’s technology landscape continued to evolve, its internal IT & Systems team recognised key areas where additional support and external capability would further accelerate progress. These included:
- Enhancing capacity so internal teams could focus on strategic, higher-value initiatives
- Transitioning to a managed service model aligned with WRAP’s expectations for close collaboration and proactive communication
- Increasing efficiency around time-sensitive operational processes such as joiners, movers and onboarding
- Strengthening and maturing WRAP’s security operations capability, including SIEM monitoring
- Establishing a solid foundation for ongoing improvement, including progress toward Cyber Essentials Plus
WRAP approached this engagement as part of a deliberate strategy to build resilience, improve service consistency, and position the organisation for continuous improvement.
Solution
ElysianIT was engaged to support WRAP with a combined MSP, MSSP and advisory model tailored to their goals, working as an extension of the internal team.
Managed IT Service (MSP)
- ElysianIT enhanced WRAP’s operational capability through a scalable, proactive managed service, focused on:
- Efficient and responsive day‑to‑day IT operations and incident management
- Streamlined joiners, movers and leavers processes to increase speed and consistency
- Frequent touchpoints and collaborative working practices to identify and address issues before they escalate
- Providing a breadth of technical expertise to support WRAP’s ongoing technology roadmap
Managed Security Service (SOC / SIEM)
To advance WRAP’s security posture, ElysianIT deployed a Security Operations Centre (SOC) service that includes:
– Real‑time monitoring and threat detection
– Rapid incident triage and escalation
– Continual refinement of security tooling and processes
– Guidance and advisory support aligned to WRAP’s Cyber Essentials Plus objectives
Results
Although still early in the partnership, WRAP has already seen significant progress:
- Increased efficiency and reduced operational pressure on internal IT teams
- Stronger, more predictable service experience through integrated collaboration and communication
- A maturing security framework supported by active SOC and SIEM services
- Clear structure and direction for ongoing improvements, including advancement toward Cyber Essentials Plus
Client Quote
“The experience with ElysianIT has been night and day compared to our previous MSPs. Regular touchpoints mean things don’t become issues, because we’re close when things change. Having access to their breadth of expertise has been really powerful. We’re now in a position to move into continuous improvement, because they help us understand what we don’t know.”
Duncan Walsh – IT & Systems Business Manager
Why WRAP is positioned for continued success
– Clear strategic vision for modernisation and security enhancement
– Strong leadership and engaged internal teams
– Proactive improvement mindset
– A collaborative partnership approach enabling shared long‑term planning
