Client Overview
Mura Technology is an innovative plastics recycling business with operations in the UK, US, and Europe. With a focus on pioneering sustainable solutions, Mura is committed to maintaining an exclusively cloud-first IT position that supports its mission to deliver scalable, environmentally responsible operations across multiple geographies.
Business Challenge
As a rapidly growing organisation operating across international sites, Mura needed an IT partner who could deliver both operational reliability and strategic innovation. Their key challenges included:
- Ensuring a fully secure cloud-first environment, capable of meeting cyber certification requirements.
- Delivering enterprise-grade monitoring and response for a global operation.
- Enhancing collaboration and productivity across distributed teams.
- Replacing legacy WiFi authentication and security systems with a modern, certificate-based solution.
- Access to a strategic technology partner able to advise on, prioritise, and implement ongoing digital transformation projects.
Solutions
ElysianIT established a managed service partnership with Mura Technology, providing both operational support and strategic guidance. The service combines 24×7 monitoring with proactive design authority and project delivery:
Managed IT Services & Security
- Full IT estate management, including M365, Azure, device, and desktop environments.
- 24×7 monitoring with Microsoft XDR, Sentinel, and Lighthouse for advanced detection and response.
- Performance and capacity monitoring using Azure Monitor and Azure ARC.
Identity & Access Security
- Implemented Self-Service Password Reset (SSPR) and Multi-Factor Authentication (MFA) across Mura’s Microsoft estate, reducing dependency on the service desk while significantly strengthening account security. These measures, alongside new conditional access policies, formed part of a wider Zero Trust model, ensuring that every access request is explicitly verified, regardless of user location or device.
- Cyber Essentials Plus readiness support.
Collaboration, Governance & Cloud Innovation
- SharePoint intranet and departmental publishing sites to enhance information sharing.
- SharePoint for Projects & Operations to streamline collaboration across teams.
- Enabled Microsoft Purview for DLP and sensitivity labelling.
Infrastructure Improvements
- Migration from WPA2 WiFi authentication to a Cloud PKI-based certificate solution.
- Integration with a cloud-based RADIUS platform, ensuring secure, seamless user authentication.
- On-premises server and SAN support for hybrid dependencies.
Strategic Partnership
- Quarterly support and IT strategy review meetings.
- Technical Design Authority (TDA) service to identify, prioritise, and manage ongoing improvement projects.
- Hardware/device provision and lifecycle management.
Results
Through its partnership with ElysianIT, Mura Technology has achieved:
- A secure and compliant IT environment, aligned with industry standards and certified to Cyber Essentials Plus.
- Enhanced cyber resilience through enterprise-grade monitoring & security tools, protecting accounts against phishing, credential theft, and unauthorised access attempts.
- Increased productivity and collaboration across UK, US, and European teams through modern Microsoft 365 solutions & enabling employees to securely reset their own passwords without IT intervention.
- A trusted partnership model that provides ongoing innovation and continuous improvement while maintaining day-to-day operational stability.
- Provided the business with greater confidence to operate globally, knowing that sensitive data and systems were safeguarded by identity-first security controls.
- Supported the shift to a cloud-first operating model, ensuring secure remote and hybrid working across multiple geographies.
Client Quote
“Working with ElysianIT has made a big difference for us. They’ve kept our IT secure and reliable, but what we really value is that they’re easy to work with and always looking ahead for us. We know we can rely on them day to day, and at the same time they help us plan and bring in the right technology when we need it.”
– Tim Plumridge, IT Director, Mura Technology
