Client Overview
Julian Chichester Designs is a UK-based private company specialising in the design, manufacture, and sale of high-quality furniture and furnishings. With approximately 25 staff across the UK, USA and other global locations, the business relies on a stable, reliable, and secure IT environment to support day-to-day operations and its international design and supply chain processes.
Business Challenge
Before partnering with ElysianIT, Julian Chichester experienced significant challenges with their incumbent IT provider. Service quality was inconsistent, user experience had deteriorated, and the technology estate lacked resilience and modern best practices. These issues affected productivity and confidence across the business.
The leadership team sought:
- A more proactive support partner
- Improvements to user experience
- Reduction in operational IT costs
- A modern and resilient platform to enable future growth
Solution
ElysianIT began with a full audit of the IT environment, identifying key areas for improvement around support processes, infrastructure stability, device lifecycle management and cloud readiness.
Key Activities Included:
- Seamless Transition to ElysianIT Managed Service
Coordinated handover of the IT estate and all active tickets from the previous supplier, ensuring continuity for users.
- On-Site Engagement & User Support
Site visits to introduce ElysianIT, explain planned improvements, and support staff through the transition period.
- Modernisation Initiatives
A programme of enhancements including:
- Deployment of refreshed devices
- Migration of key line-of-business systems from legacy on-premises servers into Microsoft Azure
- Improvement of network, security, and support processes
- Ongoing Managed Service
ElysianIT has managed the Julian Chichester environment continuously since the initial transition, providing:
- Remote first–third-line support
- Monthly onsite presence
- Detailed reporting, checkpoint meetings, and quarterly strategic reviews
- Demonstrations of new features and technologies relevant to the business
- Proactive Cost Optimisation
Regular recommendations to streamline licensing, consolidate tools and reduce unnecessary IT spend – achieving meaningful cost savings without compromising security or service quality.
Results
The partnership has delivered measurable, long-lasting improvements for Julian Chichester:
- Significantly improved user experience and confidence in technology
- Reduced IT spend through optimisation of tools, licensing, and infrastructure
- Enhanced IT resilience and security, supported by Azure migration and modern device management
- Stable, high-quality support service, combining remote assistance with predictable on-site presence
- Strategic alignment, ensuring IT continuously evolves with the needs of the business
Julian Chichester continues to benefit from a trusted partnership with ElysianIT- one that provides stability, technical expertise and forward-looking guidance to support ongoing growth.
