MTR, the global transport operator responsible for the Queen Elizabeth Line, employs around 1,500 staff in the UK. With a major role in managing one of London’s most critical transport networks, MTR needed a robust and future-ready collaboration environment to support secure communication, governance, and adoption of Microsoft 365.
Business Challenge
MTR faced fragmented content management practices spanning on-premise, Microsoft 365, and third-party tools. This created inefficiencies in collaboration, compliance, and governance. At the same time, teams were under pressure from an ever-expanding workload, making it essential to work smarter, streamline processes, and improve productivity. To achieve this, MTR needed a new SharePoint environment and a clear strategy to embed more efficient, collaborative ways of working- without starting from scratch.
Solutions
ElysianIT partnered with MTR to define and ratify a roadmap for M365 collaboration, governance, and adoption. Our approach combined:
- Templated architecture & baseline portal – accelerating deployment through reusable, proven frameworks rather than custom builds.
- Engagement and Adoption Portal (provided as part of the engagement) – giving users access to tailored comms, training, and resources including “how to” videos, tutorials, and guidance.
- Workshops & pilot migrations – testing the model with a department, refining via playback, enhancement, and evolution phases.
- Governance & security model – defining tenant governance, Teams lifecycle, naming conventions, and security models.
- Knowledge transfer & Copilot guidance – enabling MTR to explore innovative tools like SharePoint Copilot agents to enhance content management and collaboration.
Results
Through this engagement, MTR gained:
- A clear strategy and roadmap for Microsoft 365 collaboration and content governance.
- A scalable architecture for future rollouts, ensuring compliance and alignment with business processes.
- Improved adoption and training outcomes via the portal, communications, and structured engagement model.
- Increased efficiency and productivity, helping staff manage growing workloads through smarter ways of working.
- Greater security and governance, with a framework that enables innovative use of Microsoft tools, including emerging AI-driven capabilities.
ElysianIT’s proven methodology ensured MTR achieved rapid value, with a well-governed and user-friendly collaboration environment that supports their workforce today and evolves with future business needs.
Client Quote
“Apart from working with Lewis Baldwin, the rest of the ElysianIT team has made a big difference for us. As long as they keep him away, we will continue to work with them for the rest of our lives!”
